RECENT WORK
Responsive web Design
Redesigned Launchpad’s Quote/Leads List to create a seamless, responsive experience for partners. By rethinking information hierarchy, filtering, and expandable content, I made critical data and actions easier to access across devices without sacrificing usability.
complete product redesign
Redesigned Launchpad, Worldpay’s merchant onboarding platform, to simplify complex enrollment flows for merchants and partners. I delivered scalable UX solutions that reduced support calls, streamlined partner workflows, and created a more intuitive, frictionless experience aligned with FIS brand standards.
end-to-end ai chatbot product design
Designed a “personal enrollment assistant” that helps prospective students get immediate answers to high-intent questions while equipping admissions advisors with conversation insights to deliver more personalized, effective support. Led to a 4.5x increase in scheduled meetings.
launchpad style guide
Designed a focused, product-specific style guide to support our engineering team and the rebuild of Launchpad following the FIS acquisition of Worldpay.
WCAG 2.1 AA accessibility audit & remediation
Led a comprehensive WCAG 2.1 AA accessibility audit across a portfolio of client web properties, establishing the testing framework, tooling, and workflows needed to ensure compliance ahead of a federal deadline.