RECENT WORK
AI-native, mobile-first chatbot
This new product delivers personalized enrollment guidance to prospective students before they’re ready to engage with admissions. This case study explores how I led end-to-end product design which shaped conversation design and interface patterns while creating trust-building moments.
launchpad 2.0 complete ux redesign
Redesigned Launchpad, Worldpay’s merchant onboarding platform, to simplify complex enrollment flows for merchants and partners. I delivered scalable UX solutions that reduced support calls, streamlined partner workflows, and created a more intuitive, frictionless experience aligned with FIS brand standards.
launchpad 2.0 style guide
Designed a focused, product-specific style guide to support our engineering team and the rebuild of Launchpad following the FIS acquisition of Worldpay.
WCAG 2.1 AA accessibility audit & remediation
Led a comprehensive WCAG 2.1 AA accessibility audit across a portfolio of client web properties, establishing the testing framework, tooling, and workflows needed to ensure compliance ahead of a federal deadline.